Email not working is perhaps the most frustrating technical issue facing web hosting customers and their businesses. It is also the most frequently requested support item.

Here are the steps to follow.

Ensure Nameservers are correct

  1. Logon to your domain name management panel. This is where you originally registered your domain name, and the company is also known as a "Registrar" - such as a GoDaddy, CrazyDomains or MelbourneIT. If your domain is registered through Mother.Domains, you can manage all your hosting and domains under one account and login.
  2. Change your Nameservers (and/or DNS settings). Different Registrars maintain domain nameservers in different places, but when you find it, update your nameservers to: "" and ""
  3. Press Submit, and allow up to a couple of hours for the propagation to take effect. In many instances, it can happen within minutes.

Ensure your mail settings are correct

In the email software or cloud webmail service you use, you need to ensure your settings are accurate:

  • Incoming mail server should be "" for secure connections, or for non-secure connections, "" < where you replace "" with your actual domain.
  • Username is your email address, and password is your password
  • Ensure the ports and connection settings are correct. Please refer to the screenshot below. Note - if you're having trouble with the secure settings, try the insecure settings - they often bypass local ISP issues that restrict the ports you can use.
  • If you've forgotten your email password, logon to your cpanel at and change it in the Email Accounts area there.

If you have successfully completed the steps above, and continue to experience issues, please contact our 24/7 technical support department on, and quote your domain name.

You can email us from any email address, but we recommend everybody utilises a free web or cloud mail service such as Gmail to use as an alternate email address in case problems arise. This way, nothing will stop your communications, regardless of the problem.